Frequently Asked Questions

Everything you need to know about your Maison Close experience

What shipping methods do you offer and what are the delivery times?

We offer standard and express worldwide shipping. Orders are typically processed within 24-48 hours. Standard delivery takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.

How can I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' tailored specifically to our collections. We recommend taking your measurements with a soft tape measure and comparing them to our chart to find your perfect fit.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags and hygienic liners intact.

Are my payment details secure?

Absolutely. We use industry-standard SSL encryption to protect your data. We accept all major credit cards, PayPal, and Apple Pay, ensuring a safe and seamless checkout process.

How do I care for my Maison Close garments?

To maintain the quality of our delicate fabrics, we recommend hand washing in cold water with a gentle detergent. Avoid tumble drying and always lay items flat to dry away from direct sunlight.

Can I track my order once it has been shipped?

Yes. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.